Returns & Refunds
We want you to love your PrettyHug bear. If you're not completely satisfied, we make returns easy and hassle-free.
30-Day Returns
You have 30 days from delivery to return any unused item.
Money-Back Guarantee
Full refund to your original payment method, no questions asked.
Free Return Shipping
We cover the cost of return shipping for all orders.
How to Return
Follow these simple steps to return your item
1
Request a Return
Contact our support team or log into your account to initiate a return.
2
Package Your Item
Pack the item securely in its original packaging with all tags attached.
3
Ship It Back
Use the prepaid return label we provide and drop it off at any post office.
4
Get Your Refund
Once we receive your return, we'll process your refund within 5-7 business days.
Return Conditions
Items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Returned within 30 days of delivery
- Accompanied by the original receipt or order number
Non-Returnable Items:
- - Personalized or custom-made items
- - Items marked as final sale
- - Gift cards
Ready to Start a Return?
Our support team is here to help you with the return process.